Gong.io is a powerful sales intelligence platform, but its effectiveness hinges on having your calls recorded and uploaded. This guide walks you through the process, ensuring you maximize Gong's features and reap the benefits of its insightful analytics.
Understanding Gong's Call Upload Methods
Gong offers several ways to upload calls, catering to different workflows and preferences. Choosing the right method depends on your existing tech stack and call recording setup.
Method 1: Native Integration with Your Dialer/Meeting Platform
This is the easiest and most efficient method. If your chosen dialer (like SalesForce, Zoom, or Google Meet) integrates directly with Gong, the upload process is automated. Calls are seamlessly synced, saving you time and effort. Check Gong's integration page to see if your platform is supported. Often, this involves connecting your Gong account to your dialer through API keys or similar authentication methods. This usually requires minimal configuration once the connection is established.
Method 2: Manual Upload via the Gong Web Application
For calls not recorded through a native integration, you can manually upload audio files. This is suitable for calls recorded via other methods, such as a local recording device.
Steps for Manual Upload:
- Access your Gong account: Log in to your Gong account through your web browser.
- Navigate to the Upload Section: Look for a section clearly labelled "Upload," "Import," or something similar. The exact location may depend on your Gong account interface version.
- Select Files: Choose the audio files (usually MP3 or WAV format) you want to upload. Gong usually has a file size limit, so be mindful of this when selecting files.
- Provide Necessary Details: You may need to provide some metadata about the call, such as the date, participants, and subject matter. Accurate details are vital for Gong's analytics to function correctly. This improves search functionality and report accuracy within the platform.
- Initiate Upload: Click the upload button and wait for the process to complete. Gong will typically notify you once the upload is successful.
Method 3: Using the Gong Chrome Extension (if applicable)
Some users benefit from a dedicated Chrome extension. This method allows direct recording and upload from within compatible browsers. Consult Gong's documentation to see if a Chrome extension is available and compatible with your setup. If available, this simplifies the process considerably.
Troubleshooting Common Upload Issues
- File Format Issues: Ensure your audio files are in a compatible format (typically MP3 or WAV). Converting files to the right format may resolve issues.
- File Size Limits: Large files may exceed Gong's upload limits. Split large audio files into smaller, manageable chunks before uploading.
- Network Connectivity: A stable internet connection is crucial. Poor connectivity can interrupt uploads and lead to failures.
- Account Permissions: Verify you have the necessary permissions within your Gong account to upload files.
Maximizing the Benefits of Uploaded Calls
Once your calls are uploaded, utilize Gong's powerful features. Analyze call performance, identify key insights, and coach your sales team to enhance their performance. Regular upload of calls is essential for leveraging Gong's full potential. Explore the various reporting and analysis tools to extract actionable data. Remember that the quality of your uploaded data directly impacts the insights you gain.
By understanding these methods and troubleshooting techniques, you can effectively upload calls to Gong, ensuring your sales team benefits from this valuable sales intelligence tool. Remember to always consult Gong's official documentation for the most up-to-date instructions and best practices.
